HP2B for Federal Government Ordering Information

For Direct Orders Only

To ensure the accurate and timely processing of your order, please verify that your purchase order includes the following information:

  • Copy of the Quote, if applicable
  • Bill-to address
  • Ship-to address
  • Purchase Order Number
  • Part number, description, and price
  • Contract Name and Contract ID Number
  • Remit to Address
  • Contact name, phone number and email address
  • Special delivery requirements
  • Delivery date requirement
  • Signature of authorized purchaser
  • Please note that HPI Federal LLC must be listed as the vendor
  • Sample/Editable PDF Purchase Order form: Federal Form 1449
  • If applicable, the HP Authorized Reseller Agent name or authorization number (Locator ID – authorization number) should be designated in the body of the PO, fax cover page, email or can be selected or noted in the Special Instructions portion of the online order.

    • To submit an order via fax, toll free: 1-800-344-9396
    To submit an order via email: fedllcorderprocessing@hp.com



    Ordering address

    HPI Federal LLC
    Attn: Federal LLC Sales
    1299 Pennsylvania Ave, NW
    Washington, DC 20004


    Contractor Information

    Fed tax # 47-333-0412
    DUNS # 07-987-1826
    CAGE code 7ESQ7
    HP is listed in the SAM registry at https//www.sam.gov


    Order Information

    Please dial toll free: 1-866-554-4837
    Select Option 1 for Sales and Product Information
    Select Option 2 for Order Status
    Select Option 3 for Warranty


    Ways to buy

    Aside from buying on-line, you may also order any product in the Public Sector on-line store via telephone; fax or standard mail by first calling a customer sales representative.



    Payment options

    Customers: credit card, purchase order if authorized (i.e. Net 30)
    Partners: purchase order


    Warranty

    Every HP product comes with the protection of our Limited Warranty. If you have a hardware issue, please contact HP’s Customer Support toll free: 1-866-554-4837 # and Option #3 for Warranty. You may select purchase a product, get tech support or check repair status. Or Visit: https://support.hp.com/us-en
    For non-HP products purchased via the PS store, technical support is provided only by the original manufacturer, not HP.



    Post-purchase help

    If you have questions about a purchase you made, please call your Sales Representative within thirty days of the purchase. Specialists are available Monday through Friday, 7am to 7pm CST.
    If you do not receive an order confirmation email within 24-48 hours after placing an order, please contact Order Management support.
    Please call the Federal Sales Desk, toll free: 1-800-727-5472, Option 3 for Federal Government Agencies. Then, option 1 if you know your representative’s direct extension, or Option 2 for Order Management (including order status, returns and billing questions).



    Returns

    A return material authorization (RMA) is required on all returns. Please have a copy of the packing slip available when you call. To arrange a return, please dial toll free: 1-800-727-5472, Option 3 for Federal Government Agencies. Then Option 2 for Order Management.